Frequently Asked Questions

Q: What is the minimum time I can store with you?

A: We have a minimum charge of 1 month rent.

Q: How do I get my things to you?

A: You can bring them down yourself in your own vehicle or you can borrow our free trailer. Alternatively, we can recommend quality and reliable local removalists to help you with your move.

Q: Do you offer storage supplies?

A: Yes! Protection of your belongings during a move and whilst in storage is essential, and Hooks Storage Units is your one-stop solution. We stock a full range of locks, archive, moving and storage boxes and packaging materials to make your next move easier and safer, and your storage organised and simple.

Q: Do I need self storage insurance?

A: We do not automatically insure your goods at Hooks Storage. Most household policies do not cover goods in storage or transit. In the unlikely event that something should happen to your goods you would be responsible as you are solely responsible for the storage of your goods. If it’s worth storing it’s worth insuring!

Q: How can I pay?

A: You can pay through Cash, Cheque, Master Card, Visa, EFTPOS, Centrepay and Direct Credit. Payments can also be made in person, and over the phone.

Q: What is a roll-up door?

A: Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.

Q: Do you offer boat/car/motorcycle parking?

A: Hooks Storage offers large storage units - ideal for car, boat, caravan, motorbikes etc.

Q: What sizes are available and how do I pick my size?

A: Please CLICK HERE to use the Self Storage Association Storage Estimator. This handy storage calculator will help you determine your storage space needs. Simply add your details to the calculator, which will determine the approximate space required.

Q: What is the difference between an indoor and outdoor unit?

An outdoor unit is most a drive-up unit, located at ground level that gives you the ability to load your belongings directly from a vehicle or truck. An inside unit is within the property and will require you to go inside to access your unit.

Q: What's the difference between office hours and gate hours?

A: The office hours are the hours of operation for the property. During these hours the Facility Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed. If you require access outside of our standard gate hours please call or drop into our office to make arrangements.

Q: What should I do if I forgot my access code or lost the key to my lock?

A: You should contact our office directly to let them know and to discuss what can be done.

Q: Can someone else access my space?

A: We will only allow someone else to access your space with written authority from you, and so long as they also have an access code.

Q: Can I change my storage unit to a different size after I have already moved in?

A: Absolutely. If the unit size you want is available at our facility, you can move into another unit. Just call our office and we can make the easy switch for you.

Q: Do you have electrical outlets in your units?

A: Our units do not have access to electrical power.

Q: What are the hours I am able to access my unit?

A: Hooks Storage normal access hours are from 6.00 am to 7.30 pm - 7 days. Our office is open 9:00 am to 5:00 pm Monday to Friday and 9am-11am most Saturdays.

Q: Do you offer services for both the household and business customer?

A: Yes. We have designed and built Hooks Storage with special amenities to serve both clienteles.

Q: What kind of security do you have?

A: Hooks Storage has worked extremely hard to insure we have the most modern security and management systems, including:
• CCTV surveillance cameras
• Individual storage unit alarms
• Electronic entry and exit gate systems
• 24/7 Keypad access
• Security-fenced perimeter
• Internal and external aisle lighting

Q: Can anybody drive onto this property or do you need a special access code number?

A: Hooks Storage has an electronic gate system which can only be opened by a security code that is assigned to each individual tenant. The code allows us to monitor who is entering and exiting the facility.

Q: Do I get a lock when I rent a unit?

A: You can purchase a new lock at Hooks Storage Self Storage. We recommend and sell Able High Security Heavy Duty Brass Self Storage Locks:
• Thousands of key changes
• Anti-pick mushroom pins give higher security
• Solid brass, double locking, stainless steel springs
• Hardened, chromed steel shackle or brass (marine) shackle

Q: How can I report any maintenance issues such as a light out, or a gate not opening?

A: During office hours, please report the issue to the manager onsite immediately. If you notice the issue after office hours, please call our main number and leave a message.

Q: How do I cancel my reservation?

A: You can cancel your reservation by visiting the facility during office hours. The Manager will be able to assist you with this.

Q: What do I need to do to move out?

A: Since our rental agreements are a month to month contract, if you occupy the unit at the first of the month, you are obligated for that given month. We require a minimum 2 week notice (14 days) before the end of the month when you are vacating. We ask that you stop in or call our office. On your scheduled move-out day make sure the unit is completely empty, your lock has been removed and the store manager has inspected the unit.